55h Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how 55h collects, uses, and stores your information.
Key Principles at a Glance
55h's privacy policy places the protection of your personal information as its highest priority. The four core principles below form the foundation of how we manage your data.
Data Protection
Your information is stored with SSL encryption on secure servers.
Purpose-Limited Use
We only collect information that is necessary to provide our services.
Third-Party Control
Your information is not shared with any third party except trusted partners.
Your Rights
You have the right to view, correct, or delete your information at any time.
1. Introduction and Applicability
This Privacy Policy ("Policy") applies to the 55h website (https://55h.lat) and all services under it. When you register, log in, or use any service on our platform, you are considered to have accepted the terms of this Privacy Policy.
55h operates a safe and transparent digital service for users in Bangladesh. We believe you should have full control over your personal information. This policy clearly explains how, why, and how much information we collect.
When this policy changes, we will publish a notice on the website and update the "Last Updated" date. For significant changes, registered users will be notified by email. We expect you to review this policy regularly.
1.1 Definitions
- Personal Information: Any information that can directly or indirectly identify you.
- Processing: The collection, storage, modification, use, or deletion of personal information.
- User: Any person, registered or unregistered, on the 55h platform.
- Platform: 55h's website, mobile app, and all related services.
2. What Information We Collect
55h only collects information that is essential to providing our services. We never collect unnecessary information.
2.1 Registration Information
When you open an account at 55h, we collect the following information:
- Full name
- Email address
- Date of birth (for age verification — only users aged 21 and above may register)
- Mobile number
- Password (stored in encrypted form)
2.2 Payment Information
We collect payment-related information for deposits and withdrawals. 55h currently processes transactions through bKash, Nagad, and Rocket. Information collected when using these payment methods includes:
- Mobile banking number (partial, masked for security)
- Transaction amount and time
- Transaction reference number
We never collect your full PIN, OTP, or bank password.
2.3 Automatically Collected Information
When you browse the platform, some information is collected automatically:
- IP address
- Device type and operating system
- Browser type and language settings
- Page visit time and duration
- Cookies and session data (see details below)
2.4 KYC Information
For regulatory requirements and fraud prevention, we may request identity verification information for withdrawals above a certain amount, such as a copy of your national ID card or passport.
3. Purpose of Data Use
55h uses the collected information for the following legitimate purposes. There is a separate legal basis for each purpose.
3.1 Service Operations
- Creating and managing your account
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Personalizing the gaming experience
- Managing the VIP program (from Bronze to Diamond)
3.2 Security and Compliance
- Verifying identity and confirming age
- Preventing fraud and money laundering
- Implementing responsible gaming policies
- Detecting and preventing suspicious activity
3.3 Customer Service
- Providing support through 24/7 Bengali live chat
- Processing complaints and requests
- Sending important service-related notifications
3.4 Improvement and Analysis
- Improving platform performance
- Reviewing and improving the user experience
- Identifying and resolving technical issues
4. Data Sharing and Third Parties
55h does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Some information may be shared with trusted technology partners to operate our services. These partners work under our instructions and may not use any information for their own purposes.
4.2 Payment Processors
Information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the relevant payment institutions. This information is used solely to complete the transaction.
4.3 Legal Obligations
Information may be provided when required by legal obligations, court orders, or lawful requests from government authorities. In such cases, we will make every effort permitted by law to notify you in advance.
4.4 Business Transfers
In the event of a business merger, acquisition, or sale, user information may be transferred. However, in such cases the new owner will be required to provide equivalent protections under this privacy policy and users will be notified in advance.
5. Cookies and Tracking Technologies
55h uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and remembering your preferences. They cannot be disabled.
5.2 Functional Cookies
These cookies remember your language preferences, display settings, and previous gaming history so that your experience is smoother on your next visit.
5.3 Analytics Cookies
Anonymous statistics are collected to review platform performance. This information cannot be used to identify any specific individual.
5.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.
6. Data Storage and Security
6.1 Retention Period
We store your information for as long as your account is active. Even after an account is closed, some information may be retained for a specified period to meet legal and regulatory requirements.
Transaction-related information may need to be retained for a longer period in accordance with financial regulations. We never retain information beyond what is necessary.
6.2 Technical Security Measures
We use the following technologies to protect your information:
- SSL/TLS encryption — all data transmissions are secured
- Encrypted database — collected information is stored securely
- Firewall and anti-DDoS protection
- Regular security audits and penetration testing
- Limited access policy — only authorized staff can access information
- Two-factor authentication (2FA) support
6.3 Response to Data Breaches
If a data breach occurs, we will immediately begin an investigation and notify affected users by email as quickly as possible. We will also inform the relevant authorities in accordance with applicable law.
7. Your Rights
As a 55h user, you have the following rights over your personal information. To exercise these rights, contact us at [email protected].
7.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
7.2 Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. In this case, we will continue to store the information but will not process it further.
7.5 Right to Data Portability
You may request that your personal information be exported in a machine-readable format so that you can transfer it elsewhere.
7.6 Right to Object
You may object at any time to the use of your information for marketing communications. In such cases, we will immediately stop using your information for that purpose.
8. Minors & Responsible Gaming
55h strictly provides services only to those aged 21 and above. Collecting information from or providing services to minors is completely against our policy.
We verify age at the time of registration. If any user registers with false information and this is later proven, that account will be closed immediately and the collected information will be securely deleted.
For more information on responsible gaming, please visit our Responsible Gaming page.
9. International Data Transfer
55h's servers and infrastructure may be located internationally. Even if your data is processed or stored outside Bangladesh, we ensure that appropriate data protection measures are in place at all relevant locations.
For international data transfers, we use internationally recognized protective agreements and technologies, such as encryption and data processing agreements, to ensure that your data receives the same level of protection everywhere.
10. Policy Changes & Notifications
This privacy policy may be updated from time to time due to technological changes, new services, or legal requirements. After each change, the "Last Updated" date will be revised.
For significant changes, we will send a notification email to registered users and display a special notice on the website. Continued use of the platform after changes will be considered as your acceptance of the new policy.
You are advised to review this page regularly so that you remain informed about the latest policy. Contact us for previous versions.
11. Contact & Complaints
If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our dedicated team will respond to your request as quickly as possible.
[email protected]
24/7 Bengali support
To process your identity-related requests (viewing, correcting, or deleting data), we may need to verify your identity for security purposes.