55h Terms and Conditions

1.1 Introduction and Scope

These terms and conditions ("Terms") apply to the 55h platform and all services operated under it. These Terms form a legally binding agreement between the authority operating the platform ("55h", "we", "Company") and the user ("you", "member").

1.2 Applicable Law and Jurisdiction

55h's services are operated in accordance with international regulations. International online gaming law shall apply to the interpretation and enforcement of these Terms. Any legal disputes will be resolved through arbitration.

1.3 Language and Translation

The original version of these Terms is written in Bengali. If a translation exists in any other language and a discrepancy arises with the original Bengali version, the Bengali version shall be considered final.

1.4 Acceptance of Terms

By accessing the 55h platform or creating an account, you automatically agree to comply with these Terms, the Privacy Policy, and the Responsible Gaming Policy. If you do not agree with any part of these Terms, please refrain from using the platform.

2.1 Age Requirement

You must be at least 21 years of age to register and use the 55h platform. Creating an account on behalf of a minor is strictly prohibited. We may request the necessary documents to verify age at any time.

2.2 One Account Per Person

Each individual may hold only one account. Creating multiple accounts (duplicate accounts) by the same person is strictly prohibited. If multiple accounts are detected, all of them may be closed and any bonuses may be forfeited.

2.3 Registration Information

You must provide accurate and truthful information at the time of registration. This includes:

• Full name and identity document details
• An active and valid mobile number
• Correct date of birth
• A valid email address (if applicable)

55h reserves the right to immediately close an account if false information is provided.

2.4 Geographic Restrictions

55h may restrict services for users in certain countries or regions. If you are located in a region where online gaming is legally prohibited, using 55h's services is at your own risk.

3.1 Password Protection

It is your responsibility to keep your account password completely confidential. Use a strong password and change it regularly. Do not share your login details with anyone.

3.2 Unauthorized Access

If you suspect unauthorized access to your account, notify the 55h support team immediately. 55h is not responsible for any loss resulting from your login details falling into the hands of a third party.

3.3 Account Verification

55h reserves the right to verify your identity to ensure security and to process financial transactions. If the requested documents are not submitted within the specified time, your account may be temporarily suspended.

4.1 Accepted Payment Methods

55h currently supports the following payment methods:

• bKash
• Nagad
• Rocket

Additional payment methods may be added in the future and will be announced on the platform.

4.2 Minimum Amounts

Minimum deposit amount: ৳500 (per method). Minimum withdrawal amount: ৳500. No transactions below these limits can be processed.

4.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 5 to 30 minutes. However, withdrawals may be delayed if a KYC verification is in progress or if unusual activity is suspected.

4.4 Transaction Authenticity

All financial transactions must be made through the registered account holder's own payment method. Using a third party's account or payment method is prohibited.

4.5 Anti-Money Laundering

55h complies with international Anti-Money Laundering (AML) regulations. If a suspicious transaction is identified, the transaction and account may be suspended pending investigation, and the relevant authorities may be notified.

5.1 Welcome Bonus

New members are eligible for a 150% bonus on their first deposit, up to ৳5,000. To receive this bonus, the account must be fully verified and a minimum deposit of ৳500 must be made.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x) — meaning you must wager a total amount equal to the bonus multiplied by 25 before withdrawing from the bonus. Bonus funds cannot be withdrawn before the wagering requirement is met.

5.3 VIP Program

The 55h VIP program has 5 tiers, each offering a weekly cashback:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Cashback is calculated weekly and credited to your account automatically. VIP tier upgrades are based on regular activity and engagement.

5.4 Bonus Abuse

If a member attempts to exploit the bonus system unfairly — such as using multiple accounts, coordinated betting, or risk-free strategies — 55h reserves the right to void the bonus and any associated winnings.

5.5 Promotion Changes

55h reserves the right to modify, suspend, or cancel any existing promotion at any time. Changes will be published on the platform and will take effect from the date of publication.

6.1 Betting Limits

Minimum and maximum betting limits are set for each game and market. These limits are displayed on the relevant game or market page.

6.2 Fair Play

All games and sports markets on 55h are operated fairly and transparently. We reserve the right to void any winnings incorrectly awarded due to a technical error or system failure.

6.3 Special Rules for Sports Betting

The following applies to betting on live cricket (BPL, IPL, T20 World Cup), football, and other sporting events:

• Bets must be confirmed within the designated time before the event starts
• If an event is cancelled or postponed, the bet amount will be refunded
• Odds in live betting may change rapidly
• 55h may void a bet if incorrect odds are displayed

6.4 Finality of Game Results

All game results are considered final once confirmed by the system. No requests for changes will be accepted after results are published, except where a technical error is proven.

7.1 List of Prohibited Activities

• Creating or operating multiple accounts
• Registering using another person's identity
• Coordinated betting with the intent to abuse bonuses
• Attempting to hack or manipulate the platform's software
• Using automated bots or software
• Money laundering or processing illegal funds
• Using a third party's payment account
• Harassing or attempting to defraud other members
• Operating an account on behalf of a minor

8.1 Account Closure by 55h

55h reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Serious breach of the terms and conditions
• Evidence of fraudulent or deceptive activity
• Provision of false or incomplete information
• Direction from law enforcement authorities
• Extended period of account inactivity

8.2 Account Closure by the Member

If you wish to close your account, please submit a request via 24/7 live chat or by emailing [email protected]. Any pending withdrawals will be processed before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, you may temporarily or permanently exclude yourself from the platform. For more information, please visit our Responsible Gaming page.

9.1 Data Collection and Use

Information provided during registration will be used only for the purposes of delivering services, verifying identity, preventing fraud, and fulfilling legal obligations. For more details, please read our Privacy Policy.

9.2 Data Security

55h uses SSL encryption and advanced security technology to keep your personal and financial information safe. Your data is never sold to third parties.

9.3 Cookie Policy

55h uses cookies to improve service quality. By using the platform, you agree to the use of cookies.

10.1 Setting Gaming Limits

55h allows members to set personal deposit limits, loss limits, and time limits. Contact the support team to use these features.

10.2 Protection of Minors

It is our ethical responsibility to prevent anyone under 21 from gaming. Keep your login credentials private so that underage members of your household cannot access the platform.

10.3 Support and Resources

Gaming addiction is a serious issue. If you feel that gaming is having a negative impact on your life, you can find detailed support and resources on our Responsible Gaming page. Our support team is available around the clock to help.

11.1 Ownership

All content on the 55h platform — logos, designs, software, text, images, and other materials — is under the exclusive intellectual property of 55h. Reproducing, distributing, or using these for commercial purposes without explicit written permission is strictly prohibited.

11.2 Third-Party Intellectual Property

Games and software used on the 55h platform are under the intellectual property of Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and other providers. All rights to such content are reserved by the respective providers.

12.1 Service Availability

55h strives to keep the platform running at all times, however the service may be temporarily unavailable due to maintenance, technical issues, or external factors. 55h is not liable for any losses caused by such interruptions.

12.2 User Responsibility

You are solely responsible for all activity carried out from your account. 55h will not be held liable for losses resulting from a lost device, stolen password, or unauthorized access, unless the issue was caused by a fault in our system.

12.3 Third-Party Services

Payment providers (bKash, Nagad, Rocket) and game providers are independent third parties. 55h is not directly liable for any disruptions or errors in their services.

13.1 Right to Modify

55h reserves the right to partially or fully modify these terms at any time. Before significant changes, we will attempt to notify members through the platform.

13.2 Effective Date of Changes

Updated terms will take effect from the date they are published. Continued use of the platform after a change means you have accepted the new terms.

13.3 Latest Version

The latest version of the terms will always be available on this page. We maintain an archive of previous versions and will provide them upon request.

14.1 Complaints Process

If you have a complaint or dispute, please contact us directly first. Submit your complaint via 24/7 live chat or by email at [email protected]. We will make every effort to resolve the issue.

14.2 Arbitration

If a direct resolution is not reached, the dispute will be settled through mandatory arbitration. The arbitration process will be impartial and transparent, with equal weight given to both parties.

14.3 Contact Methods

For any legal notices or formal communications:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week support in Bengali